Frequently Asked Questions
Everything you need to know about your Gym Gear order and our premium fitness equipment.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status directly through your Gym Gear account dashboard.
What is your return policy for gym equipment?
We offer a 30-day money-back guarantee on all unused items in their original packaging. Please note that for heavy equipment like power racks or treadmills, a restocking fee may apply.
Do you offer international shipping?
Yes, we ship our gear worldwide. Shipping costs and delivery times vary by country and are calculated at checkout based on the weight of the items in your cart.
Is there a warranty on Gym Gear products?
All of our strength and cardio equipment comes with a standard 2-year warranty covering manufacturing defects. Pro-series items may be eligible for an extended 5-year frame warranty.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free financing options through Klarna and Affirm for larger purchases.
How do I maintain my equipment for longevity?
We recommend wiping down surfaces with a non-corrosive disinfectant after every workout and checking bolts and cables monthly to ensure everything remains tight and secure.